​​Return Conditions

•  Window: All returns must be initiated within ten days from the delivery date

• Item Condition: Each Dosmiltres item must be returned in its original condition and original Dosmiltres packaging.

• Sale Items: Jewelry on sale is not eligible for return or refund.

• Shipping Costs: The client is responsible for all shipping costs associated with the return.

Return Process

• Submit Return Request: Contact our customer service at info@dosmiltres.com or fill in the questionnaire below.

• Evaluation: Our team will evaluate your return request within 1-5 business days.

• Approval and Instructions: If approved, you will receive further instructions for returning the item.

• Processing Time: Please allow 1-5 business days for us to process your return upon receipt of the item.

• Refund: Once your return is approved and processed, you will receive a refund in the form of your original payment method.

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Quality Assurance

• Initial Check: We check all merchandise for defects and damage before shipment.

• Customer Responsibility: The buyer must review the product upon arrival to ensure it is free of imperfections. Dosmiltres will not accept damaged goods due to the buyer’s negligence for a refund. Exceptions may apply.

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Incorrect Shipping Address

• Customer Responsibility: The customer is responsible for providing the correct shipping address.

• Correction Before Processing: If an incorrect shipping address is provided, please contact us immediately to correct it before processing the order.

• Processed Orders: If the order is processed and shipped to an incorrect address due to customer negligence, the package will be sent back to our offices. The customer is responsible for providing a correct address and return shipping costs. If the customer does not provide a correct address and pay for return shipping costs within 1-5 business days of the package arriving back at our offices, a refund will be issued to the original payment method (excluding the original shipping cost).

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Lost, Stolen, or Damaged Goods

• Carrier Responsibility: We are NOT responsible for lost, stolen, or damaged packages. Once the package is shipped, it is the carrier’s responsibility.

• Customer Action: If your package is lost, stolen, or damaged, please contact the carrier directly to file a claim.

Contact Information

For any questions or concerns regarding our return policy, please contact our customer service department at info@dosmiltres.com.